FAQ

What happens when I place my order? 
I will begin to work on your stationery design with in 1 business day from when you place your order.  Currently, printing is through an outside vendor so keep that in mind for processing times.  Processing is 5 business days then add 1-3 days for shipping.  I want to give you the best possible product, and I don't want to rush any part of the process. If you have a date needed for a gift or an event, feel free to check in with me first to see what the processing times would be. 

For custom items, I'll send a proof for your approval and review prior to production.  

Why do I need to give my email to place an order? 
Having your email allows me to email you proofs of your stationery, verify colors or fonts, and provide updates on shipping and processing.  You may also log into your account and see past orders.  In addition, my email list subscribers will receive freebies, product updates and some 'email only' sales and products.  

What are the color palettes offered?
The classic colors are available year round for almost all products.  The skyline notepads and crest collection have their own color collections. I am able to match any color with the hex codes, CMYK, or Pantone color numbers.  Click here to see the classic colors at Paper & Gifts by Adele.  

Do you offer refunds?   
Personalized stationery and digital downloads are not available for refunds.  Please check all personalization prior to purchase and you may ask for a clarification or confirmation prior to production and shipping.  If you have any problems with your order, please contact me here. I do not offer refunds or exchanges on personalized items, but will do everything I can to make it right.

What is the best paper for printables?
Cardstock is the best choice for gift tags when printing.  65lb. stock will print on most home printers and 110lb. will print on a few.  Try inserting one sheet at a time if using 110lb. weight paper.  Office supply stores also offer printing for digital downloads.  

I also partner with Prints of Love for online printing for any digital downloads or printable files.  

Do you offer proofs?
Yes, I do offer proofs.  For custom orders, they are standard.  The first two edits are free while any other revisions are made for a fee of $15 each. If you would like a proof, please make that request in the Order Notes or Personalization Details when ordering.  Proofs will add to the production time, so keep that in mind if your timeline is tight.