FAQ
Office Hours
Normal hours for email responses are M-F 9am to 4pm EST. I will answer Etsy messages and respond to DMs at other times, though, if available.
Email: info@paperandgiftsbyadele.com
Changes and Cancellations
Once an order has been approved and sent to the printer, changes cannot be made without incurring additional costs to the customer. If I have not mailed your order or sent to the printer, changes can be made. Please email me to inquire about cancellations or changes.
Ordering for Two Addresses
You will need to place two separate orders if you need to ship to two different addresses.
Errors
Should I make a mistake, I will reprint your order at no cost to the client. If the error was approved in a proof, I will reprint at a discounted cost.
Standard Processing
For stationery and notepads and such, processing is typically 5 business days from proofs being approved. NOT from the day the order is placed if you request a proof.
Holiday Processing
Typically beginning November 15th, orders placed will have a processing time anywhere from 7 business days up to 10 business days. Please plan accordingly for holiday cards and gifts!
Shipping Cost
All orders exceeding $75 before tax will receive free economy shipping. If you need it in a certain timeframe, please email me and I will add priority shipping or UPS for an added fee.
Photo Submissions
Please email photos in a high resolution format (300 dpi) to info@paperandgiftsbyadele.com.
What happens when I place my order?
I will begin to work on your stationery design within 1 business day from when you place your order. Currently, printing is through an outside vendor so keep that in mind for processing times. Processing is typically 5 business days then add 1-4 days for shipping. I want to give you the best possible product, and I don't want to rush any part of the process. If you have a date needed for a gift or an event, feel free to check in with me first to see what the processing times would be.
For custom items, I'll send a proof for your approval and review prior to production.
Why do I need to give my email to place an order?
Having your email allows me to email you proofs of your stationery, verify colors or fonts, and provide updates on shipping and processing. You may also log into your account and see past orders. In addition, my email list subscribers will receive freebies, product updates and some 'email only' sales and products.
What are the color palettes offered?
The classic colors are available year round for almost all products. The skyline notepads and crest collection have their own color collections. I am able to match any color with the hex codes, CMYK, or Pantone color numbers. Click here to see the classic colors at Paper & Gifts by Adele.
Do you offer refunds?
Personalized stationery and digital downloads are not available for refunds. Please check all personalization prior to purchase, and you may ask for a clarification or confirmation prior to production and shipping. If you have any problems with your order, please contact me here. I do not offer refunds or exchanges on personalized items, but will do everything I can to ensure you are happy with your purchase.
What is the best paper for printables?
Cardstock is the best choice for gift tags when printing. 65lb. stock will print on most home printers and 110lb. will print on a few. Try inserting one sheet at a time if using 110lb. weight paper. Office supply stores also offer printing for digital downloads.
I also partner with Prints of Love for online printing for any digital downloads or printable files.
Do you offer proofs?
Yes, I do offer proofs. For custom orders, they are standard. The first two edits are free while any other revisions are made for a fee of $30 each. If you would like a proof, please make that request in the Order Notes or Personalization Details when ordering. Proofs will add to the production time, so keep that in mind if your timeline is tight.