FAQ

What happens when I place my order? 
I will begin to work on your stationery design with in 1 business day from when you place your order.  Currently, printing is through an outside vendor so keep that in mind for processing times.  Processing is 5 business days then add 1-3 days for shipping.  I want to give you the best possible product and I don't want to rush any part of the process. If you have a date needed for a gift or an event, feel free to check in with me first to see what the processing times would be. 

Why do I need to give my email to place an order? 
Having your email allows me to email you proofs of your stationery, verify colors or fonts, and provide updates on shipping and processing.  You may also log into your account and see past orders.  In addition, my email list subscribers will receive freebies, product updates and some 'email only' sales and products.  

What are the classic colors vs. seasonal color palettes?
The classic colors are available year round for certain products.  The seasonal color palettes are color collections offered for a limited time.  All products include the color offerings and timeframes in the description on the product page.  Click here to see the classic colors at Paper & Gifts by Adele.  

Do you offer refunds?   
Personalized stationery and digital downloads are not available for refunds.  Please check all personalization prior to purchase and you may ask for a clarification or confirmation prior to production and shipping.  If you have any problems with your order, please contact me here. I do not offer refunds or exchanges on personalized items, but will do everything I can to make it right.

What is the best paper for printables?
Cardstock is the best choice for gift tags when printing.  65lb. stock will print on most home printers and 110lb. will print on a few.  Try inserting one sheet at a time if using 110lb. weight paper.  Office supply stores also offer printing for digital downloads.